The Golden Rule of Customer Service

We learn the golden rule in classrooms and Sunday school classes, but did you know it also applies to customer service? It does, according to a well-respected American author and founder of SUCCESS magazine Orison Swett Marden, wrote, “The golden rule for every businessman is this; Put yourself in your customer’s place.” At Plastic Pallet Pros we have structured our staff with this timeless principle and in this blog want our customers and future customers to know what to expect in terms of customer service from the team at Plastic Pallet Pro. 

Key Takeaways:

Plastic Pallet Pros has applied the Golden Rule to their customer service approach by offering these three key values:

  1. Answering chat inquiries within 15 seconds online means customers can get immediate answers to any pallet question
  2. No chatbots and endless voice mails at Plastic Pallet Pros means every call and question is handled with care by a real person
  3. Incorporating a personal touch in every interaction from shipping and receiving to sales is non-negotiable for this family-owned business. 

Attention in Seconds

When it comes to customer service, we know how important our customers’ time is. When you reach out to the Pros we understand you need quick but thorough answers. That’s why our customer service team works hard at listening to each client and identifying the solution as efficiently as possible. Calling or using the chat feature on our website means you will connect in seconds. When you trust your business to a company like Plastic Pallet Pros, one that is dedicated to treating customers how they would want to be treated, you can say goodbye to stalled orders and ignored messages.

Is 15 seconds a reasonable amount of time? We think so. Use our chat at Monday through Friday, 8:00 a.m. to 5:00 p.m. CST to put us to the test. 

Real People Giving Real Attention

Our website is monitored by our employees in real-time. It is important to us that our customers receive help for questions, inquiries, or sales from a Plastic Pallet Pro. When we have questions we want to be treated with swift attention and that is why we are compelled to be live online rather than use a chatbot. Plastic Pallet Pros has been in the pallet industry for years and our experience has taught us that our customers need to place an order and get back to their job of moving and storing products. We will never send you to an aggravating funnel of robot answers. Our phones and our website are ready and standing by to answer your questions. 

Plastic Pallet Purchases with a Personal Touch

Who are the people at Plastic Pallet Pros that you will be working with? Plastic Pallet Pros is a family-owned business located in the heart of downtown Monmouth, Illinois. We are as dedicated to our hardworking employees as we are to our customers. Plastic Pallet Pros staff, from the warehouse to shipping and sales, are all dedicated to ensuring the attention we give our customers is the same as we would want for ourselves. 

At Plastic Pallet Pros, our customer service approach isn’t a theory. Would you give us the opportunity to prove it to you? Think of Plastic Pallet Pros when you need:

  • Plastic pallets or Plastic Bins
  • Ideas for developing closed-loop systems
  • A quote for new, used, or recycled plastic pallets
  • Answers about the benefits of switching from wood pallets to plastic pallets
  • To work with a plastic pallet supplier who pays attention to detail

Call or chat with Plastic Pallet Pros at 1-877-651-7816 or at . Let our team of plastic pallet sales and customer service representatives give your business the attention it deserves. Plastic Pallet Pros believes there is space in the shipping and packing industry for quality customer service. We’ll be happy to show you. 

Contact Us

Our staff is always available to answer any questions regarding your pallet product needs.